Service Desk Manager
Staines, Surrey
£50,000–£55,000 + Profit Share + Excellent Benefits
Overview
An exciting opportunity has arisen for an experienced Service Desk Manager to lead the Planning and Helpdesk operation of a well-established engineering business.
Reporting to the Service Director, you'll oversee the teams responsible for scheduling engineers, coordinating reactive works, managing PPM programmes and ensuring service delivery meets agreed KPIs and customer expectations.
The Role
- Lead the Planning Team
- Lead the Helpdesk Team
- Improve SLA performance
- Monitor KPIs
- Manage customer escalations
- Drive continuous improvement
- Develop planning processes
- Produce operational reports
- Recruit, coach and develop team members
Package
- £50,000–£55,000
- Profit Share
- Medicash
- Life Assurance
- Pension
- 25 Days Holiday + Bank Holidays
- Laptop & Phone
About the Company
Our client is a long-established engineering business delivering installation, maintenance and repair services across the UK. Backed by an international group, they offer the stability of a global organisation combined with an experienced UK management team and a long-serving workforce.
Candidate Profile
You'll already be managing planning, scheduling, service coordination or helpdesk teams within a field service environment.
Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities.